The booking conditions apply to all confirmed bookings. They are designed to make clear what you can expect from Derwent House and to set out the responsibilities of guests.
1. The price stated is for a full week or short break for Derwent House as described. The house will be available from 4pm (unless there is an unavoidable delay) until 10am on the day of departure. Please leave the property clean and tidy.
2. When you book you are accepting on behalf of your party the terms of these booking conditions. Once your deposit is received these booking conditions apply and these from the basis of the contract between us.
3. The maximum number of adults that can be accommodated is 12. There is an additional bed that can be used for young children.
4. To confirm a booking a deposit will be required as payment towards your holiday along with a completed booking form. The balance is due by the date advised in your confirmation letter. If a booking is made less than 8 weeks before your holiday start date full payment will be required.
5. If you need to cancel a charge will be made based on the total holiday cost based on the following schedule: More than 56 days 35% 43 - 56 days 50%
29 - 42 days 70% 0 - 28 days 90%
6. The property will be available on the requested date unless there is an unavoidable or unpredictable problem and this can not be resolved satisfactorily to enable you to enjoy the property as advertised and to the expected standard. We can not accept responsibility or pay any compensation where the performance of our contract with you is prevented or affected by unavoidable or unpredictable circumstances that, even with all due care, could have been foreseen or avoided. If this occurs and we have to cancel your booking we will refund all monies you have paid in full. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.
We reserve the right to alter or withdraw amenities, which have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance and circumstances beyond our control.
7. If, in our reasonable opinion, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case we will have no further liability. In this event, you will remain liable to pay the hire price and no refund shall be due.
8. You will be liable for any damage caused in the property during the period of hire. We have the right to enter the accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
9. Due to the age and listed nature of the property it is not accessible for wheelchair users. Guests should also take care as there are a number of features, that whilst adding to the character of the Georgian house, may be hazardous (such as low doorways, uneven floor surfaces, low opening windows) and good care should be taken. 10. Please notify any shortcomings with your property so that remedial action, if appropriate, can be taken. A contact number is provided to report any problems of complaints you have so that wherever possible these can be remedied as soon as practically possible.
11. Except where otherwise specified in these Conditions of Hire we can not accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than the proven negligence of the owners.
Short breaks are available by arrangement.
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